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Frequently Asked Questions

How do I access my purchases?

To access your purchases, simple login on the homepage and you will be taken to your members area which contains all your purchases to date.

My purchases aren't in the Members Area - what should I do?

Please try logging out and logging back in again. If your purchases still aren't there please contact us in form.

I have a subscription and want to manage or cancel it

Our Support Form will be routed directly to our tech team to sort out any issues such as portal login issues, technical problems with your logins and any tech related support you might need.

For Accounts and Billing Help, please refer to the 'My Account' section in the portal.

For cancellations, navigate to "My Accounts", "Subscriptions". Our help desk cannot provide manual cancelations, they need to be done via your login and My Account section.

For Coaching and Business Help please refer to the Group you are in on Facebook to access further help there.

Technical Support

Our Support Team Operates Monday to Friday Australian Eastern Standard Time, so please note, if you are contacting us outside of our office hours you will need to wait til the next available day.

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